Acceptance of conditions
Purchasing of Sanarte Products and use of the https://pages.sanartewellness.com website are governed by these Terms and Conditions. By purchasing and using the website you have agreed to these Terms and Conditions. Sanarte reserves the right to amend these Terms and Conditions at any time. Your continued access to the website will constitute your acceptance of any changes or revisions to the Terms and Conditions. While Sanarte has endeavoured to ensure the accuracy of the information accessed via the website, Sanarte PTY LTD does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website.
Sanarte is not responsible to the Customer for a breach of its obligation to supply the Product or for any delay in delivery, if the failure to supply or the delay in delivery, is caused by matters beyond the reasonable control of Sanarte (including, without limitation, acts of God, acts of government, war or other hostility, national or international disaster, fire, explosion, power failure, equipment failure, strike or lockout, inability to obtain necessary supplies and any other “force majeure” occurrence).
Prices & payment
Prices quoted in any order apply to that order only and do not apply in any other circumstances. All prices include the Goods and Services Tax (GST). The Product is payable at the time of the order.
Risk in the Product
The risk of loss or damage to the Product passes to the Customer on the date and at the time that the Product is removed from storage for the purpose of delivery to the Customer.
Shipments are only made available Australia-wide and with Authority to Leave. We do not ship internationally.
Most destinations in Australia will be within 2-4 working days. Remote destinations can take up to 7 working days. NB: for orders placed between 21st December and 7th January, please allow additional time. Delivery times notified to the Customer are estimates only and Sanarte PTY LTD is not responsible for late or non-delivery.
If the Customer requests the Seller to postpone delivery of the Product beyond the delivery date or dates specified in the order, the Seller may agree to do so if the Customer pays an additional fee for such postponement and for storage charges.
Compulsory postage and handling charges apply. Postage & handling charges apply “per item” therefore multiple orders made in the same transaction will incur additional postage & handling charges unless there is a special delivery offer running.
Please check all your order details carefully before processing your order. Sanarte will not take responsibility for any product lost or stolen that is addressed incorrectly, due to miss information given on your order form.
Returns and Cancellations
If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product. Sanarte will exchange a faulty/defect product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear. Similarly, we will not provide a replacement product if the defect, loss or damage caused to the Product occurred during delivery or shipping.
To make a claim, you must obtain a return authorisation number by email. Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to [email protected] This will enable us to allocate you a return authorisation number & inform you where to send the product believed to be faulty.
If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. If it is found that the product IS faulty, the product will be replaced and postage and/or handling will be paid for by Sanarte.
Cancellations: Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.
Limit of liability
Sanarte does not warrant that the Website is compatible with your computer equipment or that the website or its server are free of errors or viruses and Sanarte is not liable for any damage you may suffer as a result of such destructive features.
The website is the property of Sanarte. The website, including (but not limited to) text, video, music, sound, graphics, photographs, names, logos, trademark(s) and other material (the Content), is protected by copyright, trademarks and/or other proprietary rights. You must not copy, adapt or distribute the Content unless you have first obtained Sanarte’s written consent to do so. You may not use any of Sanarte’s trademark(s) or brands without Sanarte’s prior express written consent and you acknowledge that you have no ownership rights in and to any of those names, brands or trademark(s).You agree to notify Sanarte in writing promptly upon becoming aware of any unauthorised access to or use of the website by any party or of any claim that the website or any of the contents of the website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
Termination of access to the service
Sanarte PTY LTD has the right to terminate or suspend your ability to access the website, for any or no reason, without notice and without liability.
Governing laws & legalities
This contract is governed by the laws of Australia and the State of New South Wales notwithstanding the place in which the Product or any of them are to be delivered. The Customer and Sanarte PTY LTD irrevocably submit to the exclusive jurisdiction of the Courts of New South Wales.
ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEBSITE OR THE INFORMATION ON THE WEBSITE OR TO OTHERWISE UNDERMINE THE LEGITIMATE OPERATION OF ANY COMPETITIONS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, WHETHER SUCCESSFUL OR NOT, SANARTE PTY LTD RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW.
Sanarte Pty Ltd ABN 97 628 150 336